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Service commitment: The company to meet customer demand for the purpose, long-term provide users with pure spare parts, technical consultation, installation instruction, free debugging, unit transformation and personnel training. The quality problem of receiving user feedback in 24 hours after respond or send after-sales service, arrive as soon as possible, do users don’t satisfied service does not stop. S service system: A, pre-sale service professional engineers for users provide technical advice and planning before supporting guidance, such as the selection, form a complete set, computer room design, answer user in use process met the knotty problem and provide the relevant technical guidance; Second, medium-sales service company in received notification users immediately sent of professional technicians to install on-site guidance unit installation and commissioning, and cooperate with the user completes the inspection work. Three, after-sales service 1, provide free room design, distribution design; 2, free installation instruction, commissioning; 3, free for the user’s operating and maintenance personnel technical training and consulting; 4, guiding maintenance, maintenance; 5, end users build customer file, tracing service, regular inspection, lifelong maintenance; 6, the company offers the pure spare parts, and maintenance engineers readily available to provide technical assistance. Note: 1, the warranty period: one year or total runtime.the 1000 hours (both to whichever occurs first), if because of the factory assembly negligence, or design and material selection and the reason of improper damage or units other fault components, all can is responsible by the supplier warranty; 2, diesel generating sets damageable parts, use daily accessories, due to careless mistakes and artificial operation maintenance and so on damage, all is not this warranty. Warranty beyond all components are at cost offers service personnel to the customer in the manufacturer of the site or repair factory unit to normal use. |
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